Shipping policy
1. Shipping Methods and Timelines
- Processing Time: Orders are typically processed within 1-3 business days after payment is received, excluding weekends and holidays.
- Shipping Time: Estimated delivery times vary depending on your location and selected shipping method. Standard shipping usually takes [X] days, while expedited shipping takes [Y] days.
- Tracking: Once your order has shipped, you will receive a tracking number via email to track your package's journey.
2. Shipping Rates
- Domestic Shipping: We offer flat-rate shipping of [$X] for domestic orders. Orders over [$Y] qualify for free shipping.
- International Shipping: International shipping rates vary based on location and package weight. Customers are responsible for any customs duties or taxes.
3. Shipping Carriers
- We partner with reliable carriers such as [Carrier 1], [Carrier 2], and [Carrier 3] to ensure safe and timely delivery of your orders.
4. Order Confirmation and Fulfilment
- You will receive an order confirmation email once your order is placed.
- Orders are fulfilled from our warehouse located at [Your Warehouse Address].
5. Lost or Damaged Packages
- Lost Packages: In the rare event that your package is lost in transit, please contact us within [X] days of the estimated delivery date.
- Damaged Packages: If your package arrives damaged, please take photos of the package and contact us immediately for assistance.
6. Change of Address
- Please ensure your shipping address is correct when placing your order. We are unable to change shipping addresses after an order is placed.
7. Holidays and Peak Seasons
- During peak seasons and holidays, processing and shipping times may be longer than usual due to high order volumes.
8. Contact Us
- If you have any questions about our shipping policy, please contact us at [E-Mail: contact@furnishwise.co.uk, or Telephone: +44 7830 147 267].