Refund policy

Refund Policy

At FurnishWise, we are committed to providing high-quality products and excellent customer service. Please read our Refund Policy carefully prior to making a purchase, as by completing your order you acknowledge and agree to the terms outlined below.

All Sales Are Final

We do not offer refunds on any products purchased through our store. Due to the nature of our business and the types of items we sell, all sales are considered final once the order has been processed and payment has been received. We strongly advise customers to review their order details, including product descriptions, sizes, colours, and quantities, before confirming a purchase.

Damaged or Defective Items

While we do not offer refunds, we will gladly assist you if your item arrives damaged, defective, or if you receive the wrong product. In such cases, please contact us within 7 calendar days of receiving your order. You will be required to provide clear photographic evidence of the damage or issue along with your order number. We may offer a replacement item or store credit at our discretion.

Please note: We do not accept claims for damage submitted after the 7-day window.

Cancellations

Orders cannot be cancelled once they have been processed or shipped. We process orders quickly to ensure timely delivery, so please make sure all order details are accurate at the time of purchase.

Exchanges

We do not offer product exchanges unless an item is faulty or incorrect. Any such exchange requests must be made within 7 days of delivery, and the item must be unused and in its original packaging.

Shipping & Delivery Issues

We are not responsible for delays or losses caused by courier services, customs processing, or incorrect shipping details provided at checkout. Please double-check your shipping address before submitting your order.

Contact Us

If you have any questions regarding your order or this Refund Policy, please contact our customer service team via contact@furnishwise.co.uk.